If you have additional questions not covered in this FAQ section, please contact our customer service representatives (view Contact Us page). For technical issues, or suggest changes and features please click here to submit feedback to our technical team.
Ordering Questions & Order Status
How do I place an order?(top) Simply click the "Add to Cart" button which will place the item in your shopping cart. At that point, you can continue shopping or proceed to checkout. When you have finished adding items to your cart and have made any changes to your product quantity, custom services and custom options, click the "Checkout Now" button and follow the directions for completing your transaction.
How do I place an international order?(top) VVTEC ships worldwide. Simply click the "Add to Cart" button on the product detail page which will place the item in your shopping cart then follow very easy checkout process. Shipping chargers will be more to ship overseas.
When is my credit card charged?(top) Your card is charged as soon as you place the order. If item is on back order, your card will still be charged. Please refer to shipping notes on auction detail pages as we specify which items are on back order and if yes how long back order status will last. You could also email us first or call to check up on status.
Will I need to pay sales tax?(top) VVTEC Racing is required by law to remit sales tax (GST) on shipments to any province in Canada where it has a corporate or commercial presence. Therefore 5% GST is charged on all orders going to Canada. Note that PST is charged for all orders going to British Columbia and HST is charged on all orders going to Maritimes i.e. Nova Scotia, New Brunswick and Newfoundland. Tax is charged on the whole amount with shipping and handling.
There is no tax charged on orders going out of Canada i.e.no tax for international orders such as USA, Europe, Australia. However customers from these locations may have to pay local taxes and duties on arrival.
How long does it take for my order to be delivered? (top) In-stock items are typically shipped within 1-5 business days. Standard shipping within Canada takes only 4-6 business days. Express delivery takes 1-3 business days if your order is placed by 1 p.m. EST. Overnight delivery takes just one business day if your order is placed by 1 p.m. EST. Standard shipping from Canada to USA takes about 2-9 business days. All orders are shipped from Vancouver, BC, Canada or our US branch in Seattle, WA. The fastest ground shipping is to WA and the longest to FL. Depending on what gets shipped to USA there could be customs delay of 1-2 business days.
Australia and Europe orders take about 4-6 business days to arrive or more.
Can I make changes to my order after it has been submitted?(top) We're sorry, orders cannot be changed once they have been submitted. VVTEC Racing processes orders quickly, which means that once an order begins the fulfillment process we are unable to modify it. Please take advantage of our return policy if you ultimately receive an unwanted part or accessory item. (Note that ATVs, dirt bikes, dune buggies, UTVs, scooters, electric products and power products cannot be returned. If you order product please make sure you order it).
What if I prefer not to place my order online? (top) If for any reason you prefer not to complete your order online, VVTEC Racing will gladly accept your order by fax or mail. If you have additional questions and need to speak to a customer service representative, please contact our customer service representatives.
How do I cancel an order?(top) Once an order begins the fulfillment process we are unable to modify it and therefore cancel it.
How do I track the status of an order? (top) Every single order is shipped with tracking numbers. Tracking number will be emailed as soon as order is shipped. It's that easy!
Payment, Coupons, Gift Cards
What methods of payment do you accept?(top) We accept credit card payment in the form of Mastercard and Visa only. We also accept PayPal® as a form of payment. We also accept Money Order, Bank Certified Checks and Bank Wires. Bank wires will only be accepted on larger amounts of over 3000 USD.
What is PayPal? (top) PayPal is the trusted leader in online payments, enabling buyers and businesses to send and receive money online. PayPal has more than 100 million member accounts in 103 countries and regions. It's accepted by merchants everywhere, including eBay. Learn more.
Is it safe to use my credit card online?(top) As you complete your order through our online store, you'll be asked for your name, address and credit card information. We use Secure Socket Layer (SSL) - the leading data encryption technology on the Internet - to send this personal information in an encrypted code to our servers. Only VVTEC Racing can decode your encrypted information.
How to use discount field in the checkout ?(top) Enter the coupon code in the coupon/discount field on the shopping cart page and complete your order. You may only enter one coupon code per order. Such coupon id is only available during special promotions. Special promotions are offered in different places anywhere from RC forums to Youtube ads.
Shipping & Returns
How much shipping and handling will I pay? (top) VVTEC Racing is offering FREE shipping on some 1/5 scale GAS products. Please refer to product detail page to see the shipping charge.
Do I have to pay shipping & handling for each shipment on my order?(top) We generally ship items as soon as they become available. If you receive multiple shipments due to some items on backorder, you will not be charged additional shipping & handling for each shipment. Please note: International orders containing more than one item will usually be shipped together.
What shipping carriers do you use? (top) We use a number of different carriers based on the size, weight and location of your package. Depending on the service you select, your package could be delivered by UPS, USPS or Canada Post.
What is the VVTEC Store return policy?(top) VVTEC offers comprehensive return policy. If you are not happy with the product you could ship it back however product MUST be received in its original state and NOT used. Buyer will also have to cover the return shipping. Refund minus handling fee will be issued.
What if my product arrives damaged?(top) In the unlikely event that a product arrives damaged, please use our convenient online email form. Regardless damages please DO NOT refuse product on delivery. Accept the product in ANY shape and contact us. All replacement parts will be replaced. Common shipping issues usually relate to body kit damages, headlights or rear led lights. Any other shipping issues are rare.
Do you offer combined shipping on multiple items ? (top) Yes, of course ! VVTEC Racing combined shipping on all products.
Do you offer local pick up services ?(top) We do not offer local pick up services at this time. If you wish to pick up the product please check a list of Authorized VVTEC Racing dealers in the US or Canada to see one closest to you. All orders placed on VVTEC Racing .com must be shipped. For local customers actual shipping fee will be charged and in all cases such fee is small.
Is there any insurance on products shipped ?(top) Yes, all products shipped with UPS are insured for 100 CAD free of charge. Additional insurance cannot be purchased at this time.
Product Information
What if I have a question about a product? (top) First, post your question(s) directly on product detail page under Q&A section. This will allow any user on a site to answer your question as well as we have customer service reps who daily check questions and answer them quickly. If you still have a question about a product, you could also use our convenient online email form to submit questions to our knowledgeable Customer Care Representatives.
How do I submit a product review?(top) If you would like to write and submit a review for one of our products, go to the desired product's detail page. Click on the "Write a review" link. Log in to your account or register to become a member. You will then be able to provide your feedback on that product, including ratings and a review. You may also add an image or share a video with your review (this particular feature is not available yet). Please note that there is one restriction to product review section, you can only post a review for a product which you paid for. As soon as product is paid for you can leave an honest review. Review cannot be posted unless paid.
Please be sure to complete all of the required fields. Also, you should pay particular attention to our guidelines as we will not post inappropriate or unrelated remarks. When your review is complete, click the "Preview" button, and then click the "Submit" button.
How do I submit a product suggestion? (top) If you have any cool product ideas you wish to share with VVTEC Racing please use our convenient online email form to submit a product or service suggestion.
Warranty Information
What kind of warranty do you offer? (top) VVTEC Racing offers standard 2 (two) months limited warranty on all its products such as 1/5 scale GAS RCs and 1/8 scale NITRO RCs. Note that standard warranty cannot be transferred to next owner. To read more about warranty please see warranty page.
What is the process behind filing a warranty claim?(top) In the unlikely event when product came with defective part(s) please contact us thru our convenient online email form and state warranty issue in details. Make sure to specify your order detail information such as order number. You will also be able to attach up to 2 digital images to show problem areas (if neccessary).We will respond within 1-3 business days.
